Terms & Conditions
Rates/Breaks
Our prices are per person per night and include V.A.T. at the prevailing rate. Rates may be quoted to include dinner, bed and full breakfast, or may be on a bed and breakfast basis only.
Rates are normally based on two people sharing a twin/double room and single supplements may apply.
All breaks and offers are subject to availability and we reserve the right to remove, change, or alter breaks, without prior notice. We also reserve the right to cancel or amend your online booking should errors occur with the confirmed and published rates. We will inform you of these within 48 hours of your booking.
(Agents – Our website rates are non-commissionable. Please contact the hotel directly.)
Best Rate Guarantee
We want you to pay the lowest price for your stay but, more importantly, book direct with Strathmore Hotels. Before you have made your booking, should you find a cheaper rate elsewhere for the Strathmore Hotel of your choice with the same conditions, we will match the difference between our rate and the lower rate. Restrictions and exceptions apply for group booking rates, differing room types, added-value extras, etc.
Payment/Cancellation
All reservations should be made with a valid credit or debit card which should also be presented at check in. Full payment will be required on arrival. No money is taken at time of booking with the exception of Advanced Purchase rates/breaks where full payment is taken at time of booking.
A non-refundable deposit may be required by some hotels for certain bookings but you will be advised about this at the time of booking. Should you need to cancel however it is normally possible to transfer your deposit to a future booking.
If you cancel your reservation within 48 hours of arrival you will be charged for the first night. Cancellation within 24 hours of arrival will result in the full cost of the stay being charged*. We advise all our guests to ensure they have adequate Travel Insurance.
*Cancellation variances may apply for special breaks such as Festive, Easter, Bank Holidays, Themed Breaks etc. You will be advised on these terms at the time of booking and they will appear on your confirmation.
All bookings of 6 or more rooms, whether made in one booking or recognised as being part of smaller separate bookings, will be classed as a group booking and subject to modified contract payment and cancellation T&Cs. This applies whether booking direct with the hotel or via an agent. The hotel reserves the right to apply a non-refundable deposit and request full payment prior to arrival. If full payment is not received, the hotel has the right to cancel the booking and retain the non-refundable deposit. Full terms and conditions will be discussed with client prior to taking any monies. Please do not hesitate to contact the Reservations team at the hotel to discuss prior to booking or for any groups of 20 or more, please see here, for our Group Reservations Department and to discuss reduced group rates.
Non-smoking
All our rooms are non-smoking and under current UK legislation smoking is also prohibited in any other part of our hotels. Furthermore, you must not interfere with our fire detection system.
If you do, we reserve the right to terminate your booking without refund and charge you any costs we incur if you smoke or cause damage in our hotel including costs for specialist cleaning (to make the room fit for sale as a non smoking environment) and the cost of the room for any time period it is unusable.
Where possible, we have provided smoking areas in the hotel grounds.
